Get in touch with Lumacards
Sales, support, project follow-up or partnership
Send a message via the form below — reply within one working day from a real production specialist. For project-specific pricing, the quote request form returns a tailored quotation directly.
Get in touch — fast reply
Send Us a Message
Use the form below for any sales, support, project or partnership question. For pricing on a specific project, the quote request form returns a tailored quotation faster.
- Reply within 1 working day
- No commitment, no automated reply
- GDPR-compliant handling
- Read in English, French and Spanish
Send a message
Frequently asked questions
Your questions about contacting us
Practical answers on response times, languages, escalation paths and what to expect after sending a message.
How fast do you reply to a contact form submission?
Within one working day. Every submission is read by a real production specialist — no automated reply, no canned response. For complex technical questions (multi-chip smart card programmes, custom packaging tooling, secure key exchange protocols), the answer may take a second day if a deeper technical review is required. We tell you upfront if that's the case.
Should i use the contact form or the quote form?
For project-specific pricing — product, quantity, deadline, finishes — the quote request form is the faster route. It includes the structured fields a specialist needs to return a precise quotation within 24 hours. Use the contact form for everything else: general questions, technical advice, order status, partnership proposals, press inquiries.
What languages can i write in?
English, French and Spanish are all supported — write in whichever language is most comfortable for you. The reply will come back in the same language. For other European languages, we can usually accommodate via translation; mention your preferred language in the message.
Can i follow up on an existing order through the contact form?
Yes. Select "Existing project follow-up" or "Order status / production update" in the subject dropdown and include the order reference or project name in your message. Your inquiry is routed directly to the specialist handling your project, with full context already available on their side.
Do you offer phone support?
Lumacards operates as a fully online business — all inquiries go through the contact form or the quote request form, then the conversation continues by email. This keeps a written trace of specifications, decisions and confirmations, which is critical for B2B printing projects where production briefs evolve across multiple exchanges.
How do you handle my information?
Contact form submissions are processed under a GDPR-compliant workflow. Your information is used exclusively to respond to your inquiry, transferred over secure channels and not shared with third parties. For sensitive projects (member databases, secure access deployments), a data processing agreement (DPA) can be signed alongside the production order.
Where can i find your privacy policy and legal information?
Our privacy policy, legal notice, terms and conditions and cookie policy are available in the footer of every page on the site.