Custom card printing FAQ

The fastest way is our online quote form. Tell us the product type, the indicative quantity, the finishes you are considering and your deadline. Most qualified requests receive a reply within one business day.

Minimum quantities depend on the product. PVC card orders typically start from 100 cards, paper cards from 250 units, and packaging or badge holders from 100 pieces. Smaller pilot runs can be discussed on a project-by-project basis.

Yes. Lumacards is a B2B service for companies, retailers, brands, institutions, schools, hotels, agencies and associations. We do not currently fulfil orders for private individuals.

For most product families we can provide a paid sample pack covering materials and finishes. For colour-critical projects, a contractual hard-copy proof can be quoted before going to full production.

Unless stated otherwise, our quotes are valid for 30 calendar days from the date of issue. Specifications, materials availability and shipping costs may evolve after that period.

An order becomes firm once you return a signed purchase order or confirm the quote in writing, and once payment or deposit is received. Production starts after written approval of the digital proof.

Production takes place across our European partner network, selected for their expertise in plastic and paper card manufacturing, finishing and encoding. Quality control is centralised by Lumacards before dispatch.

In line with industry standards, cutting tolerances below 2 mm and backing-white tolerances below 1 mm are considered conforming. Colour variation within a Δ ≤ 5 between two production runs of the same file is also within professional printing standards.

For technical reasons related to production setup, the delivered quantity may vary by ±5% from the ordered quantity. The invoice is then adjusted to reflect the actual delivered quantity. This is a standard practice in professional card printing.

Available finishes include gloss or matte lamination, hot foil stamping, spot UV varnish, scratch-off panels and signature panels — plus embossing, edge painting (on triplex) and soft-touch lamination available on paper stocks. Our finishes options page lists all available combinations grouped by family and substrate.

Yes. We produce magnetic stripe cards (HiCo / LoCo) and smart cards with NFC or RFID chips for access control, transport, loyalty or membership programmes. Encoding parameters are validated with you before production.

Any quality claim must be sent through our contact form within 10 calendar days of delivery, with photographs and the order reference. If the claim is justified, we offer a partial or full reprint, or a commercial gesture on the invoice.

Standard lead times are 4 to 6 working days for paper cards, 6 to 10 working days for PVC cards and packaging, and 2 to 10 working days for badge holders and lanyards. Premium finishes on paper cards extend lead time to 6 to 10 working days. Express options are available on most products. Full details on our delivery times page.

Lead times start once the digital proof has been approved in writing and the corresponding payment has been received. Files received late or proofs not yet approved are the most common cause of schedule shifts.

We ship across the European Union, the United Kingdom, Switzerland and a number of additional European destinations. Shipping costs and timing are confirmed on each quote based on the delivery address.

We use professional couriers such as DHL, UPS, FedEx, GLS or Chronopost depending on destination, urgency and order volume. Tracking links are systematically provided once the order is dispatched.

For destinations outside the EU and the UK, local customs duties or import taxes may apply at delivery. Unless otherwise agreed in writing, these are payable by the recipient. We can provide a commercial invoice tailored to customs requirements.

Any visible damage, loss or shortage must be reported in writing to the carrier within three calendar days from delivery, and a copy forwarded to us through the contact form. Photographs of the packaging and contents help us process the claim quickly.

Lumacards is operated by the OFICIO group through two affiliated companies: OFICIO LTD (United Kingdom) and OFICIO FRANCE SAS (France). Full details are on our legal notice page.

Yes. Production runs through a network of European partners specialised in plastic and paper card manufacturing, finishing and encoding. This allows us to combine quality, reasonable lead times and shorter shipping distances within Europe.

We support retail brands, hospitality groups, schools and universities, event organisers, financial and service institutions, beauty and wellness chains and corporate teams. Our about page gives more context on our approach and expertise.